Privacy Policy

1. Introduction

add77 ("we", "us", or "our") operates the website https://add77.ws and provides online casino, sports betting, and related gaming services to adult players in Bangladesh. This Privacy Policy describes in detail how add77 collects, processes, stores, and protects the personal information you provide when you use our platform.

By registering an account or continuing to use add77, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all users aged 21 and above. If you do not agree with any part of this Policy, please discontinue use of our platform immediately and contact our support team.

2. Information We Collect

When you register and use add77, we collect a range of personal and technical information necessary to provide a safe, compliant, and high-quality gaming experience. The categories of information we collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number (including bKash, Nagad, or Rocket registered numbers used for deposits and withdrawals), and residential address.
• Financial information: transaction history, deposit and withdrawal records, payment method details (account numbers or wallet identifiers — never full card numbers).
• Technical and device information: IP address, browser type and version, operating system, device identifiers, session data, and cookies used for platform functionality and security monitoring.
• Gameplay and behavioural data: game history, betting patterns, session duration, account preferences, and bonus usage — collected to improve our services and meet responsible gaming obligations.

We collect only the minimum data required for the above purposes. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data unless explicitly required by applicable law.

3. How We Use Your Information

add77 uses the personal information collected to deliver and improve our services. Specific purposes include:

• Account registration, verification (KYC), and ongoing account management, including identity confirmation required for deposits and withdrawals via bKash, Nagad, and Rocket.
• Processing financial transactions, detecting and preventing fraudulent activity, money laundering, and other unlawful conduct, in line with our obligations as a responsible gaming operator.
• Personalising your gaming experience, including recommending relevant games (cricket betting, live casino, slots, crash games) based on your activity and preferences.
• Sending account-related communications including transaction confirmations, security alerts, and — where you have opted in — promotional offers and bonus notifications. You may opt out of marketing communications at any time through your account settings or by contacting support.

4. Legal Basis for Processing

add77 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our contractual obligations to you as a registered player, including account management and transaction processing.
• Legal obligation: processing necessary to comply with applicable laws, anti-money laundering regulations, and responsible gaming requirements.
• Legitimate interests: processing for fraud prevention, platform security, service improvement, and ensuring a fair gaming environment for all add77 users.
• Consent: where we process data for optional purposes such as marketing communications, we do so only on the basis of your freely given, specific, and informed consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

add77 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your logged-in session, and analyse how the platform is used. We use three categories of cookies: strictly necessary cookies (required for the platform to function), functional cookies (to remember your preferences), and analytical cookies (to understand usage patterns and improve our services).

You can manage or disable non-essential cookies through your browser settings. However, disabling strictly necessary cookies may affect the functionality of the add77 platform. For more information about the cookies we use, please contact our support team.

6. Sharing Your Information

add77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information only in the following limited and necessary circumstances:

• Service providers: trusted third-party technology and payment service providers (such as payment processors facilitating bKash, Nagad, Rocket, Visa, and Mastercard transactions) who assist us in delivering our platform — bound by strict confidentiality obligations.
• Legal authorities: where required by applicable law, court order, or regulatory authority, we may disclose your information to law enforcement or government bodies in Bangladesh or other relevant jurisdictions.
• Anti-fraud and security partners: in cases of suspected fraud, account abuse, or security breaches, we may share relevant data with fraud-prevention and cybersecurity service providers to protect the integrity of the platform.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of our business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Security

add77 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include industry-standard 256-bit SSL/TLS encryption for all data in transit, secure and access-controlled server environments, regular security audits, and staff training on data protection best practices.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify you promptly and take immediate remedial action.

8. Your Rights

As an add77 user, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before processing your request, in order to protect your data and prevent unauthorised access.

9. Data Retention

add77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements. Account information is generally retained for the duration of your active account and for a reasonable period thereafter as required by applicable laws.

When personal data is no longer required, it is securely deleted or anonymised in line with best-practice data destruction standards. Financial transaction records may be retained for a longer period as required by anti-money laundering regulations applicable in Bangladesh.

10. Children and Age Restrictions

add77 is strictly a platform for adults. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register an account or use any add77 services. The applicable age restrictions are:

• You must be 21 years of age or older to register an account, make deposits, place bets, or claim any bonus or promotional offer on add77.
• During KYC verification, we verify your date of birth against a valid government-issued identification document. Accounts found to belong to underage individuals will be immediately suspended and all balances returned.
• If you believe a minor has accessed or registered on add77, please contact us immediately at [email protected] so we can investigate and take appropriate action.
• Parental control software is strongly recommended for households where minors may have access to internet-connected devices. add77 is not responsible for underage access resulting from a failure to use such controls.

11. International Data Transfers

add77 primarily processes and stores your personal data within secure server environments. In certain circumstances, your data may be transferred to and processed in countries outside Bangladesh — for example, where we use internationally hosted technology service providers. Wherever such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including contractual clauses requiring equivalent data protection standards.

By using add77, you consent to your personal data being transferred to and processed in any country where we or our service providers operate, subject to the protections described in this Privacy Policy.

12. Changes to This Privacy Policy

add77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of add77 following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how add77 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week. We provide assistance in both English and Bangla to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Please reach out to us by email — our address is listed below. We aim to respond to all privacy-related enquiries within 3 business days and will work diligently to resolve any concerns you may have about your data.